Shipping policy
Shipping Policy
At PurrNest, we work to get your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days before they are shipped.
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.
Shipping & Delivery Time
Our estimated shipping time is 7–12 business days after processing.
Please keep in mind that business days do not include weekends or holidays. Because of this, 7–12 business days can equal approximately 8–15 calendar days, depending on when your order is placed, carrier schedules, and holidays.
Estimated Total Delivery
Most customers can expect their order to arrive within approximately 8–15 calendar days. However, occasional delays caused by carriers, customs, weather, holidays, or high order volume may result in longer delivery times.
Please note that all delivery times are estimates and cannot be guaranteed.
Tracking Your Order
Once your order has shipped, tracking information will automatically be sent to the email address used at checkout.
Please allow a few days for tracking information to update after receiving your shipping confirmation. In some cases, a package may be in transit before the carrier's tracking system displays its first update.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at tryspectrumlabs@gmail.com.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Shipping Delays
Delivery dates are estimates and cannot be guaranteed. Once a package has been handed over to the shipping carrier, unexpected delays may occur that are outside of our control.
If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us and our team will be happy to help investigate.
Lost or Missing Packages
If your tracking shows that your package was delivered but you cannot locate it, please check around your property and with household members or neighbors who may have accepted the package.
If you still cannot locate your order, contact our support team and we'll do our best to help determine the next steps.
Need Help?
For any questions regarding shipping, tracking, or your order, please contact us at:
Our PurrNest support team will be happy to assist you.