Refund policy
Return & Refund Policy
We want you and your cat to love your PurrNest. Every order is backed by our 30-Day Happiness Guarantee.
30-Day Returns
You may request a return or refund within 30 days of receiving your order. To be eligible, please contact our support team within this 30-day period with your order information and reason for the request.
Wrong Size or Your Cat Isn't Comfortable
If the sizing isn't right or your cat simply isn't comfortable with their PurrNest, contact us within 30 days of delivery. Our team will work with you to find the best solution, including a replacement or refund when eligible.
Damaged, Defective, or Incorrect Items
If your PurrNest arrives damaged, defective, or incorrect, please contact us as soon as possible. We may ask for a photo or video of the item so our team can verify the issue and arrange a replacement or refund.
Return Conditions
For standard returns, items should be unused, unworn, and in their original condition and packaging whenever possible.
Please contact us before sending an item back. Returns sent without prior approval may not be accepted. Our support team will provide return instructions once your request has been reviewed.
Refunds
Once your refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping Costs
Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, or incorrect.
Return shipping costs for standard returns are the responsibility of the customer unless otherwise stated by our support team.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to cancel or modify it.
Need Help?
If you have any questions about a return, replacement, or refund, please contact our support team at:
We're happy to help make things right.